My husband and I went to store 7508 Boston Rd in Springfield MA, and had the worst experience of our lives.
First, our cashier #2070313 complained about his back hurting over and over again, wasn’t wearing a name badge and was incredibly rude. We were purchasing Terminator action figures that were on clearance for 6.98. Three of them rang up wrong. I told the cashier who first said nothing. Then he said, “Nope.”
I told him again and he said, “Well I can’t move..” I advised him to get someone who could. First he asked a woman who had a walkie-talkie, she began to answer but then started helping a customer. I asked him if she was going to check and he said, “you have eyes just like me, she’s helping a *customer*” I can’t remember what word he used for customer but he used something different. I’m guessing it’s a Toys R Us thing.
He asked Terron who was standing at the doors. Terron asked what the issue was and then said he couldn’t help. Minutes later Maria comes over. First, I’m excited. She’s an older woman and I have respect for my elders. I also held the wrong preconceived notion that as a supervisor, she would be helpful. I ask if she’s the manager and she says “No,” while Terron says, “Yes.” She then clarifies she’s a supervisor. I tell her what the issue is and she says she’ll spot check. She comes back and tells a bold face lie saying there’s two racks. I was looking for every Terminator type they had so I was looking above and below. To the left was Gremlins below was Big Trouble in Little China figures. I grew upset that she was outright lying.
By this time Terron comes over and asks what the issue is again. I tell him and he just parrots what the others have said. I asked the cashier his name again and he laughs and says ‘I don’t have a name.” Maria and Terron laughed with him. I then called them idiots. Terron pretty much ignored me and talked to my husband as if I was a kept woman. He was sarcastic and a jerk. None of the three had any type of customer service skills and instead acted like bullies on a playground. I don’t care about the extra $3.00 on each action figure. I care that I got the worst customer service I’ve had in 30 years and I worked in customer service. I just hope that if Terron or Maria ever apply elsewhere and they use Toys R Us as a reference, this is checked and they’re not hired. I wish I could tell you cashier #10s name.
My husband and I spend about $1000 on Toys for Tots every year. Much of it is bought at Toys R Us. My husband also collects action figures and gets the exclusives. We will never step foot in that store again. We’ll go to the Connecticut one, but the Springfield MA one is absolutely horrible. I was treated like a parasite.
I will say when I called the corporate line and spoke with Sheila, she was gracious, kind and understanding. She is what Toys R Us needs!
I WON’T BE BACK!
(with the day I had, I deserve the bad pun)
